Return Information

At Matrix Nutrition we understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below returns address within 14 days of delivery and also email us to confirm you'e returning an item. We recommend you use a fully tracked service when returning items to us. We will not be liable for the parcels until they have entered our warehouse. 


Please note that we cannot accept the return of items which have been opened or part-consumed due to the fact we cannot resell the item. 


Any returns should be sent to: -

 

Please note that we are not able to cover the cost of returns postage on standard returns.

Alternatively we can provide you with a returns portal link if you get in touch via our customer service email. 


When you return the items back, please make sure you include a covering note with your order number, name and the reason for return otherwise we may not be able to process your return. Returns will be process 3-4 working days after confirmed receipt and inspection. If using our returns portal we will deduct the cost of the return, from your refund.