Terms and Conditions
TO THE FULLEST EXTENT PERMITTED AT LAW, Matrix Nutrition IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Matrix Nutrition DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Our products are not intended to diagnose, treat, cure or prevent any disease or afflictions. All claims made on the product labels and website descriptions are the sole responsibility of the manufacturer and not Matrix Nutrition.
All reviews on the site are from independent individuals and are not the views of the Matrix Nutrition or its staff. Matrix Nutrition takes no responsibility for incorrect information on products or reviews.
Liability for adverse reactions or poor performance also lies solely with the product manufacturer.
Payments can be made by credit or debit card, through PayPal or by mail (e.g. cheque, postal order or cash (sent solely at customer's own risk)). If you choose to mail your payment your order will not be sent until the payment has been received and processed through our system. (It the case of cheques please allow up to 5 working days for clearance by bank)
Should the goods ordered be out of stock at any stage or not expected back in stock within seven days you will be notified by email and given the option of a) waiting for more stock to arrive b) other goods of the same value to be sent in replacement or c) a refund. Refunds will be issued in the same format as the payment being made.
Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours
If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to the us.
In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre paid customer returns label.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, then a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
If goods can't be delivered due to the customer being out, a card left by the courier or unattainable in anyway then again a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us
Customers in the EU have the right to cancel their order within seven days of purchase.
Such cancelations are only honoured once the goods are returned to us (if sent) in the exact same condition as received. All costs encored in returning the goods must be covered by he customer.
Even though we try to ensure our prices are always up to date situations beyond our control may arise where the prices are subject to change.
You may return any item that is in mint unopened condition to us at your own expense and within 14 days of receipt for a refund of the purchase price of the goods. Our returns address is the Matrix Nutrition , Gladden Place, West Gillibrands, Skelmersdale, Lancs WN8 9SX, We will notify you on receipt of your return via email and confirm when your refund has been made. Customers will be refunded by the method the order was originally paid with, with the exception of customers who paid by Pay Pal whom we will refund by cheque.
Law and Jurisdiction
The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.
The contents of this Website are protected by the law of copyright. All rights in this Website, including Copyright, are owned or licensed to the Matrix Nutrition. You may copy or save items included in this Website for your own personal, non-commercial use only.
Goods ordered outside the UK may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by you and are not the responsibility of Matrix Nutrition. Customers ordering from outside of the EU, or from the Channel Islands, will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.
We respect your right to the privacy of your personal information. We will never pass your details on to other third parties. By providing your email address and/or phone number, you are agreeing to receiving contact regarding your order plus our promotional material relating to special offers and discounts. If you do not wish to be contacted by us, then please contact us via phone, email or post.
TO THE FULLEST EXTENT PERMITTED AT LAW, Matrix Nutrition IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Matrix Nutrition DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Matrix Nutrition nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Matrix Nutrition does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Matrix Nutrition, its affiliates, directors, employees or other representatives
Sport supplements can have a powerful physiological effect and they are designed to be used in conjunction with a healthy diet and exercise programme. They should be used responsibly, following the manufacturer's directions and dosages. Supplements can be harmful to some pre-existing medical conditions. You are strongly advised to consult with your general practitioner before taking any supplements and before embarking on any major dietary changes.
Please note a signature is required for all deliveries. In the event that a signature is not attainable the item will be photographed at the delivery address and this will be deemed proof of delivery. By placing your order with us you accept these conditions.