Delivery

Delivery Charges

If you don't want to wait for your supplements, you'll be happy to know that all orders* are sent next working day as standard. The cut off point for next working day delivery is 6.00pm, so make sure you place your order before then to take advantage of the offer!

It's just £3.99 p&p per order. And we hope you agree that this is exceptional value for money.

The next working day service is not currently available to customers living in highlands and islands but we will aim to get your order to you within 3-5 working days.

Free next working day Delivery when you spend £65

The only thing better than next working day delivery as standard is FREE next working day delivery. Spend just £65 with us and you'll get just that.

Northern Ireland and Scottish Highlands

Our couriers charge extra for deliveries to these areas and we pass this on at cost. Deliveries cost £5.99 for the first 10 kilos and 75p per additional kilo. We aim to have your order with you within 3-5 working days.

Please note: Customs charges may apply for international deliveries, we advise you check this prior to placing an order.

Receiving My Delivery

Our couriers and delivery options

All parcels weighing less than 1.2 kilos will be sent by first class Royal Mail, all orders weighing more than 1.2 kilos will be send by our couriers DX.

Delivery times and order tracking

All courier orders via DX will be delivered between 9.00am and 6.00pm Monday to Friday. If you have any concerns about your delivery then please don't hesitate to email us, or phone our customer services on 0844 871 0443 and we will be happy to help.You can also get in touch via Facebook or Twitter.

Signing for deliveries

In an ideal world, orders from Matrix Nutrition require a signature for delivery; this completes the order tracking and provides security and peace of mind for both you and us. But we appreciate that this may not be possible. So, if you are happy for your order to be signed for by a neighbour then please add relevant notes when you place your order such as "leave with number 12 if not at home" and we will be happy to arrange this.

Missed deliveries

Should there be no one at home when we deliver - it's not a problem. Our courier will leave a calling card and contact number so that you can re-arrange delivery for a more convenient time. Or, if you have instructed, they will leave in a suitable location. Again, you can give guidance on this on the notes section when ordering.

Amending Delivery Details

If for any reason you need to amend your delivery details, we are able to do so up to the point your parcel is despatched from our warehouse. We recommend calling our customer service department on 0844 871 0443 as soon as possible and we will be happy to arrange this for you.

Do not email us this request! Your order may have already been despatched before your email is received.

European and Worldwide Delivery

Please see below details for delivery to key European destinations. If you require delivery to European countries not on this list, or to destinations worldwide please email us at info@matrix-nutrition.co.uk

* UK Mainland orders only

UK (Mainland)

Next Working Day Delivery £3.99

FREE Next Working Day Delivery when you spend £65.00

UK (Northern Ireland)

3-5 Working Days £5.99

UK (Highlands and Islands)

3-5 Working Days £5.99

UK (Isles of Scilly)

3-5 Working Days £8.99

UK (BFPO)

3-5 Working Days £5.99

EIRE

Euro Delivery 3-5 Working Days £5.99

GUERNSEY

3-5 Working Days £10.99